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  1. Narrow Your Message – Talk directly to the desires of specific group(s) of people and in their language.
  2. Customer Centric – Don’t talk about your business, talk about what you can do for your customer, it’s all about them.
  3. Remain Ethical - Deliver on you promises and offer the kind of quality service or product that your customers expect.
  4. Problem Solve – Stop trying to push and cajole customers.  Instead educate, entertain, inform and solve problems.
  5. Measurable & Emotional – Create emotional marketing messages that trigger a response which can be measured.
  6. Multiple Channels – Make use of all marketing channels such as targeted direct snail mail.  Yes it still works, done properly.
  7. Strong USP – Attract buying customers by showing them quickly and directly why they should buy from you.
  8. Multiple Steps – Build qualification steps that allow you to focus your time on pre-qualified customers or leads.
  9. Personality – Give your business personality with a blend of direct, related and personal stories and opinions.
  10. Mean It – Avoid scepticism and make sure your business is truthful and transparent.
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